REFUND POLICY

At Ciro Home Inc, we are dedicated to providing high-quality vase and home décor products along with a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, you may request a return, exchange, or refund in accordance with the policy below.

By placing an order, you acknowledge and agree to the terms of this Return & Refund Policy.

1. Return & Exchange Eligibility (30-Day Window)

We accept return and exchange requests under the following conditions:

Eligible Situations:

• The item arrives damaged, broken, or defective
• The wrong product was shipped (incorrect style, color, or model)
• The product has a manufacturing or quality issue
• The return request is submitted within 30 days of delivery date

Non-Eligible Situations:

Returns or exchanges will NOT be accepted if:

• The request is made after the 30-day period
• The item has been used, washed, altered, or damaged by the customer
• The product is returned without original packaging or missing components
• The reason is based on personal preference or change of mind without quality issues
• Clearance or final-sale items (if marked as non-returnable)

We reserve the right to determine eligibility based on inspection results.

2. Return Request Procedure

To ensure a smooth processing experience, please follow these steps:

Step 1 — Contact Support

Reach out to our customer service team and provide:

• Order number
• Description of the issue
• Clear photos or video evidence (if applicable)

Step 2 — Approval Review

Our team will review your request and confirm whether it meets return eligibility criteria.

Step 3 — Return Instructions

If approved, you will receive detailed instructions including:

• Return address confirmation
• Packaging requirements
• Shipping guidelines

Step 4 — Shipment Back

Please return the item using a trackable shipping method and provide the tracking number.

3. Refund Processing

Once your returned item is received and inspected:

• Refunds will be processed within 5–10 business days
• Refunds will be issued to your original payment method only
• Processing time may vary depending on your bank or payment provider

Please note:

• Shipping fees (if applicable) are generally non-refundable unless the return is due to our error
• Refunds will only be issued after inspection approval

4. Exchange Policy

If you request an exchange:

• Replacement items will be shipped after the returned item is received and verified
• Standard processing time for exchanges is 3–7 business days after approval
• If the requested item is unavailable, a refund or alternative solution may be offered

Exchanges are subject to product availability.

5. Return Shipping Address

Approved returns must be sent to the following address:

1454 N DITMAN AVE, LOS ANGELES, CA 90063

⚠️ Important:

• Do NOT send any returns without prior authorization from customer service
• Unauthorized returns may be refused or not refunded
• Customers are responsible for return shipping costs unless the return is due to our error

6. Shipping Responsibility for Returns

To avoid loss or delay during transit:

• We strongly recommend using a trackable shipping service
• Customers are responsible for return shipping until the item is received by our warehouse
• We are not liable for lost or undelivered return packages

7. Inspection & Approval

All returned items will undergo inspection upon arrival.

A return or refund may be denied if:

• The item is damaged due to customer handling
• Original packaging or accessories are missing
• The item does not match the return request condition

8. Order Issues & Damage Claims

If your order arrives damaged or incorrect:

• Please contact us within a reasonable time after delivery
• Provide order details and supporting images
• We will prioritize replacement or refund resolution

We aim to resolve such cases quickly and fairly.

9. Policy Limitations

This policy does not cover:

• Normal wear and tear
• Damage caused by misuse or improper handling
• Issues reported beyond the eligible return period
• Items returned without approval

10. Customer Support

If you have any questions regarding returns, refunds, or exchanges, please contact our support team using the contact information provided on our website.

We are committed to assisting you promptly and ensuring a smooth resolution process.