CARRIAGE TERMS
Thank you for shopping with Ciro Home Inc. This Shipping Policy explains how we process, ship, and deliver your orders. Please read it carefully before placing an order so you have a clear understanding of our logistics process.
By placing an order on our website, you agree to the terms outlined below.
1. Service Area & Shipping Availability
At this time, Ciro Home Inc provides shipping services exclusively within the United States.
- We currently do not support international shipping
- Orders can only be delivered to valid U.S. residential or business addresses
- Orders with non-U.S. addresses will not be processed
We may expand our shipping regions in the future depending on operational availability.
2. Order Processing Time
After your payment is successfully confirmed, your order will enter our internal processing system.
Processing includes:
- Payment verification
- Order confirmation
- Quality inspection
- Secure packaging preparation
Standard processing time:
➡️ 1–3 business days (Monday–Friday, excluding holidays)
During peak seasons or promotional events, processing may take slightly longer.
3. Shipping Time & Delivery Estimates
Once processing is completed, your order will be shipped.
Estimated Delivery Time (U.S. Orders Only):
➡️ 5–10 business days (after shipment)
Please note:
- Delivery times are estimates only and not guaranteed
- Actual delivery may vary depending on location, carrier conditions, and seasonal demand
- Rural or remote areas may require additional transit time
4. Shipping Carriers
To ensure reliable and efficient delivery, we work with trusted U.S. logistics providers, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx (Federal Express)
The shipping carrier is automatically selected based on:
- Destination address
- Package size and weight
- Delivery efficiency and availability
We aim to choose the most efficient carrier for each order.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Carrier information
- Tracking link instructions
You can use this information to monitor your package in real time via the carrier’s official website.
Please allow 24–48 hours for tracking updates to appear after shipment.
6. Shipping Address Requirements
Customers are responsible for ensuring that all shipping information provided is accurate and complete.
Please make sure:
- Full recipient name is correct
- Street address, apartment/unit number is included if applicable
- City, state, and ZIP code are accurate
We are not responsible for:
- Delivery delays caused by incorrect or incomplete addresses
- Lost packages due to address errors
- Additional fees caused by address corrections requested after shipment
If you notice an error, please contact us immediately before your order is shipped.
7. Delivery Conditions & Exceptions
While we strive for timely delivery, the following factors may affect shipping times:
- Weather conditions (storms, natural events, etc.)
- Carrier delays or operational disruptions
- High order volume periods (holidays, promotions)
- Security inspections or logistical constraints
We appreciate your understanding in such situations.
8. Failed Delivery & Re-Delivery
If a delivery attempt fails due to:
- Incorrect address
- No one available to receive the package
- Carrier delivery restrictions
The package may be:
- Returned to the carrier facility
- Re-delivered after customer coordination
- Returned to sender (depending on carrier policy)
Additional shipping fees may apply for re-delivery.
9. Lost or Delayed Packages
If your package is significantly delayed or appears lost:
- Please first check tracking updates with the carrier
- Then contact our support team for assistance
- We will coordinate with the carrier to investigate the issue
Resolution may include replacement or refund depending on the case outcome.
10. Contact Support
If you have any questions regarding shipping, delivery status, or logistics issues, please contact our customer service team using the contact details provided on our website.
We are committed to assisting you as quickly as possible.
